At phgl, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe — in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
The key principles behind how phgl handles your personal data. Full details are in the sections below.
phgl collects only the personal information necessary to operate your account, verify your identity, process transactions, and comply with Philippine regulatory requirements — nothing more.
Your data is protected by SSL encryption, access controls, and secure storage systems. phgl follows industry-standard security practices to prevent unauthorized access, disclosure, or misuse of your personal information.
phgl does not sell your personal data. We share information only with trusted service providers, payment processors, and regulatory authorities where required by law — always under strict confidentiality obligations.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by phgl. You may also object to certain types of processing or withdraw consent at any time.
phgl uses cookies and similar technologies to improve platform performance, remember your preferences, and analyze usage patterns. You can manage cookie preferences through your browser settings at any time.
phgl has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. You may contact our DPO directly for any privacy-related concerns or requests regarding your phgl account data.
phgl is committed to protecting the privacy and personal data of all users of the phgl online gaming platform. This Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal information collected by phgl through the phgl platform, including information collected during account registration, identity verification, financial transactions, customer support interactions, and general use of the platform. It also applies to information collected through cookies and similar tracking technologies.
phgl encourages you to read this Policy carefully and in full. If you have any questions about how phgl handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.
For the purposes of the Data Privacy Act of 2012, phgl is the personal information controller in respect of the personal data collected through the phgl platform. phgl determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
phgl has appointed a Data Protection Officer (DPO) who is responsible for overseeing the implementation of this Policy and ensuring compliance with applicable data protection laws. Contact details for the DPO are provided in Section 15.
phgl collects the following categories of personal information:
3.1 Information You Provide Directly
3.2 Information Collected Automatically
3.3 Information from Third Parties
phgl may receive personal information about you from third-party identity verification providers, payment processors, fraud prevention services, and regulatory bodies where required by law or necessary to verify your identity and comply with applicable Philippine anti-money laundering regulations.
phgl uses the personal information we collect for the following purposes:
phgl processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phgl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. phgl may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
All third parties with whom phgl shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and phgl's data processing standards.
phgl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, and reporting requirements.
In general, phgl applies the following retention periods:
Upon expiry of the applicable retention period, phgl will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where anonymization is not technically feasible, phgl will ensure that the data is rendered inaccessible.
phgl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While phgl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your phgl account credentials and for notifying phgl immediately if you suspect unauthorized access to your account.
phgl uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the phgl platform, remember your preferences, and analyze how the platform is used.
9.1 Types of Cookies Used
9.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phgl platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phgl:
To exercise any of the above rights, please contact phgl's Data Protection Officer using the details provided in Section 15. phgl will respond to all valid data subject requests within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act.
The phgl platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. phgl does not knowingly collect personal data from individuals under the age of 21.
If phgl becomes aware that personal data has been collected from a person under the age of 21, phgl will take immediate steps to delete such data and close the associated account. Any winnings or balances associated with an underage account will be handled in accordance with applicable regulations.
If you are a parent or guardian and believe that your child has registered on the phgl platform, please contact phgl support immediately so that appropriate action can be taken.
phgl primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud prevention services.
Where such transfers occur, phgl ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection standards equivalent to those required under the Data Privacy Act of 2012. phgl will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards.
The phgl platform may contain references to third-party services, such as payment providers. phgl is not responsible for the privacy practices or content of any third-party services. This Policy applies solely to personal data collected and processed by phgl through the phgl platform.
phgl encourages you to review the privacy policies of any third-party services you interact with in connection with your use of the phgl platform.
phgl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Where changes are material, phgl will notify registered players via the email address associated with their phgl account or through a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this Policy. Your continued use of the phgl platform following the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree to the revised Policy, you must cease using the phgl platform and may request account closure in accordance with the phgl Terms and Conditions.
We encourage you to review this Policy periodically to stay informed about how phgl is protecting your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phgl, please contact our Data Protection Officer:
If you are not satisfied with phgl's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
phgl is committed to working with you to resolve any privacy concerns fairly and transparently. We take all data subject requests seriously and will acknowledge receipt of your request promptly.
phgl is built on trust. Now that you know how we protect your privacy, explore everything the platform has to offer — from live casino tables to slots, bingo, and more. All designed for Filipino players.